STUDIO POLICY

Helping Create the Best Experience for Everyone

At Pole X Play, we're committed to providing a safe, supportive, and enjoyable environment for every student. Please review our studio policies before attending class.

Class Reservations

Advance registration is required for all classes. We recommend booking early, as class sizes are intentionally kept small to provide personalized instruction.

Cancellation Policy

We understand that plans can change. If you need to cancel your class, please do so at least 2 hours before your scheduled class.

Cancellations made less than 2 hours before class are considered a late cancellation and are not eligible for a refund or class credit.

No-Show Policy

If you reserve a class and do not attend without canceling, you will be charged a $25 no-show fee.

No-shows are not eligible for refunds, credits, or rescheduling.

Late Arrival Policy

To ensure the safety of all students and avoid disrupting class, a 5-minute grace period is allowed.

Students arriving more than 5 minutes after class begins may not be admitted and will be considered a late cancellation.

Refunds & Rescheduling

Pole X Play does not offer refunds or reschedule classes for:

Late cancellations
No-shows
Missed classes

What to Wear

Pole Classes

Athletic shorts
Sports bra or fitted tank
Bare feet (unless otherwise instructed)

Aerial Classes

Leggings
Fitted shirt that covers the underarms
Bare feet

Avoid applying lotions or oils before class, as they make the equipment slippery.

What to Bring

Water bottle
Small towel
Grip (recommended but not required)

A limited supply of grip is available as a courtesy.

Jewelry

For your safety and to protect our equipment, please remove rings, watches, bracelets, and large necklaces before class.

Phones & Recording

Please be respectful of others' privacy.

Photos and videos are welcome only with instructor approval and when other students have given their consent.

Respect Our Community

Pole X Play is a welcoming, inclusive, and judgment-free environment.

We ask every student to:

Treat instructors and classmates with kindness and respect.
Support fellow students.
Do not touch equipment before class starts or after it ends.
Help create a safe and positive atmosphere for everyone.

Harassment, discrimination, or disruptive behavior will not be tolerated.

Health & Safety

If you are pregnant, recovering from surgery, or have any medical conditions or injuries that may affect your participation, please consult your physician before attending class and notify your instructor before class begins.

Children & Guests

Only registered students are permitted in the studio during class unless otherwise approved by management.

Waitlist Policy

If a class is full, you'll be added to the waitlist in the order you signed up. If a spot becomes available, you'll be automatically enrolled and notified. Once added to the class, the standard cancellation policy applies.

Questions?

If you have any questions about our studio policies, please contact us at info@polexplay.com.

We're happy to help!