Effective Date: July 29, 2026

Privacy Policy

At Pole X Play, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website, booking classes, purchasing products, or contacting us.

Information We Collect

We may collect the following information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order history

• Class reservations and membership information

• Information you voluntarily provide through forms or emails

Payment information is processed securely through our third-party payment providers. Pole X Play does not store your full credit card information.

How We Use Your Information

Your information may be used to:

• Process class bookings and memberships

• Fulfill merchandise orders

• Send order confirmations and shipping updates

• Respond to customer service inquiries

• Improve our website and customer experience

• Send promotional emails (only if you choose to receive them)

You may unsubscribe from marketing emails at any time.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember your preferences.

You can disable cookies through your browser settings if you prefer.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted third-party providers necessary to operate our business, including:

• Payment processors

• Shipping carriers

• Booking software

• Email marketing providers

• Website analytics services

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no method of electronic transmission or storage is completely secure.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Delete your personal information (subject to legal obligations)

To make a request, please contact us.

Contact

If you have questions regarding this Privacy Policy, please contact:

Pole X Play

📧 info@polexplay.com

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Effective Date: July 29, 2026

Terms & Conditions

Welcome to Pole X Play. By accessing or using this website, booking classes, or purchasing products, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

Studio Services

Pole X Play provides pole dance, aerial fitness, workshops, memberships, and related fitness services.

Participation in physical activity involves inherent risks. All participants are required to complete any required waivers before attending class.

Merchandise

Alter Ego is the official apparel collection by Pole X Play.

Product availability, pricing, colors, and descriptions may change without notice.

We reserve the right to refuse or cancel orders due to inventory errors, pricing inaccuracies, suspected fraud, or other unforeseen circumstances.

All Sales Final

Due to the limited nature of our collections, all merchandise sales are final.

Returns or exchanges are accepted only if an item arrives damaged or defective. Claims must be submitted within 7 days of delivery by emailing info@polexplay.com with your order number and photos of the item.

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Memberships & Class Policies

Members and guests are responsible for reviewing all studio policies regarding:

• Class reservations

• Cancellations

• No-show fees

• Membership billing

• Studio etiquette

By booking a class, you agree to these policies.

Intellectual Property

All content on this website, including but not limited to:

• Pole X Play® branding

• Alter Ego branding

• Logos

• Product designs

• Graphics

• Photographs

• Videos

• Written content

• Marketing materials

is the exclusive property of Pole X Play unless otherwise stated and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

User Conduct

You agree not to:

• Use this website for unlawful purposes

• Attempt to interfere with website security

• Copy or distribute website content without permission

• Misrepresent your identity when using our services

Limitation of Liability

Pole X Play is not responsible for indirect, incidental, or consequential damages arising from the use of this website, participation in classes, or the purchase of merchandise, except where required by law.

Third-Party Services

Our website may contain links to third-party websites or use third-party services for payments, booking, shipping, or analytics. Pole X Play is not responsible for the content or privacy practices of those third parties.

Changes to These Terms

Pole X Play reserves the right to update these Terms & Conditions at any time. Changes become effective immediately upon posting to this website.

Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Mississippi, without regard to its conflict of law principles.

Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Pole X Play

📧 info@polexplay.com

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