STORE POLICY

Shop with Confidence

Quality Guarantee

Every piece in our Signature Collections is individually inspected before it is packaged and shipped to ensure it meets our quality standards. We stand behind our products and are committed to providing an exceptional shopping experience.

​

Returns & Exchanges

Due to the limited nature of our collections, all sales are final. We do not accept returns or exchanges for reasons including sizing, fit, or change of mind.

If you receive an item that is damaged or defective, please contact us within 3 days of delivery at info@polexplay.com Be sure to include your order number and photos of the item so we can review your claim and make it right.

​

Processing & Shipping

Some Alter Ego items are made available through trusted fulfillment partners. Because of this, processing and shipping times may take 3–4 weeks before your order arrives.

Once your order has been processed, you'll receive an email with your tracking information.

If you have not received an order confirmation or tracking information within 48 hours of placing your order, please contact us at info@polexplay.com, and we'll be happy to assist you.

​

Please note: Shipping times vary by collection. Estimated processing and delivery times are listed on each product page.

​

Merchandise

Alter Ego is the official apparel collection by Pole X Play.

Product availability, pricing, colors, and descriptions may change without notice.

We reserve the right to refuse or cancel orders due to inventory errors, pricing inaccuracies, suspected fraud, or other unforeseen circumstances.

​

All Sales Final

Due to the limited nature of our collections, all merchandise sales are final.

Returns or exchanges are accepted only if an item arrives damaged or defective. Claims must be submitted within 3 days of delivery by emailing info@polexplay.com with your order number and photos of the item.